Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Lux Laser Labs collects, uses, protects, and shares information when you visit our website, contact us, book an appointment, make a purchase, or interact with our services.
Last Updated: September 10, 2026
Your Privacy at Lux Laser Labs
Lux Laser Labs respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy describes the types of information we may collect, why we collect it, how it may be used or shared, and the choices you may have regarding your personal information.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
The information we collect depends on how you interact with Lux Laser Labs and our website.
Contact Information
We may collect information such as your name, email address, telephone number, mailing address, or other information you voluntarily provide when contacting us.
Appointment Information
When you request or schedule an appointment, we may collect information relating to your selected treatment, appointment preferences, scheduling details, and service history.
Health & Treatment Information
When appropriate for a treatment or consultation, we may request information regarding your health history, medications, skin type, treatment history, allergies, treatment goals, or other information relevant to determining whether a service may be appropriate for you.
Payment Information
If you make a purchase or payment online, payment information may be collected and processed by our third-party payment or financing providers. Lux Laser Labs generally does not store your complete payment card information on its website servers.
Communications
We may retain information that you provide when contacting us through website forms, email, telephone, social media, appointment systems, or other communication channels.
Website Usage Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location, and interactions with our website.
How We Use Your Information
We may use personal information collected through our website and services for purposes including:
- Scheduling, confirming, managing, and communicating about appointments.
- Responding to inquiries and customer service requests.
- Providing and administering aesthetic, skincare, laser, and wellness-related services.
- Reviewing information relevant to treatment eligibility, safety, and treatment planning.
- Processing payments, purchases, packages, and transactions.
- Sending appointment confirmations, reminders, service notices, and administrative communications.
- Sending promotional emails, special offers, newsletters, or marketing communications when permitted by applicable law.
- Improving our website, services, customer experience, advertising, and business operations.
- Detecting and preventing fraudulent, unauthorized, or potentially harmful activity.
- Complying with applicable legal, regulatory, administrative, or record-keeping obligations.
Appointments & Third-Party Platforms
Lux Laser Labs may use third-party platforms to provide certain website and business functions, including appointment scheduling, payment processing, financing, email communication, website hosting, analytics, advertising, and other services.
When you interact with one of these services, information may be collected directly by that provider and handled according to its own privacy policy and terms.
We encourage you to review the privacy practices of third-party services before submitting personal or payment information through those platforms.
How We May Share Information
Lux Laser Labs does not sell personal information in the ordinary meaning of selling information directly in exchange for money.
We may disclose information in limited circumstances, including to companies and professionals that help us operate our business. These may include website hosting providers, appointment scheduling systems, payment processors, financing providers, email providers, analytics platforms, advertising platforms, technology providers, professional advisors, and other service providers.
We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect Lux Laser Labs, our clients, our staff, or others.
Information may also be transferred as part of a merger, sale, acquisition, financing, restructuring, or other business transaction, subject to applicable legal requirements.
Cookies & Tracking Technologies
Our website may use cookies, pixels, tags, analytics technologies, and similar tools to operate the website, remember preferences, understand how visitors interact with our pages, measure website performance, and support advertising or marketing activities.
These technologies may collect information including your browser, device, IP address, referring pages, pages viewed, website interactions, and similar technical information.
You may be able to manage or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality or availability of certain website features.
Email & Marketing Communications
If you subscribe to our mailing list, request information, make a purchase, or otherwise provide permission for marketing communications, we may send information about Lux Laser Labs services, promotions, events, skincare information, special offers, and other updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Even if you opt out of marketing communications, we may continue sending non-promotional messages when necessary, such as appointment confirmations, transaction information, policy updates, or other service-related communications.
How We Protect Information
Lux Laser Labs uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored through our website.
Retention of Information
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, meet legal or regulatory obligations, resolve disputes, enforce agreements, and accomplish the purposes described in this policy.
Retention periods may vary depending on the type of information involved and applicable legal, business, or regulatory requirements.
Your Privacy Choices
Depending on applicable law and the circumstances, you may be able to request access to, correction of, or deletion of certain personal information maintained by Lux Laser Labs.
Certain information may need to be retained when required for legal, regulatory, financial, administrative, treatment-record, fraud-prevention, or other legitimate purposes.
To make a privacy-related request, please contact us using the information provided at the bottom of this policy.
Children's Privacy
Our website is not designed or intended to knowingly collect personal information directly from children under the age of 13 without appropriate authorization.
If you believe that a child has provided personal information through our website without appropriate authorization, please contact us so that we can review the matter.
External Websites
Our website may contain links to websites, applications, social media platforms, booking systems, financing providers, or other online services operated by third parties.
Lux Laser Labs is not responsible for the privacy practices, content, security, or policies of websites or services that we do not control.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, technologies, or applicable legal requirements.
When we update this policy, the revised version will be posted on this page and the “Last Updated” date above will be revised.
We encourage visitors to review this Privacy Policy periodically to stay informed about our privacy practices.
Contact Lux Laser Labs
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us.